Shipping policy

PIXBY currently ships within India only. Many of our products are printed on demand, so processing times may vary depending on the product type, customization, and order volume.

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1. Shipping Locations

At present, PIXBY ships across India only. International shipping may be introduced in the future as our operations grow.

2. Order Processing & Timelines

Processing times depend on the product ordered, whether the item is custom-made, current order volume, and production schedules. Typical timelines are:

• Local Orders (Chandausi): 1–2 business days
• Standard Catalogue Products: Generally 3–6 business days
• Custom or Personalized Products: Additional time may be required

We prioritize quality and careful production over speed.

3. Shipping Charges

Applicable shipping charges are calculated and shown at checkout before payment is completed:

• Free Local Delivery: Within Chandausi
• Free Shipping: On all orders above ₹399 nationwide
• Orders within Uttar Pradesh below ₹399: ₹79 shipping
• Orders outside Uttar Pradesh below ₹399: ₹99 shipping
• Extended Service Areas below ₹399: ₹129 shipping (Includes Andaman & Nicobar Islands, Lakshadweep, Ladakh, Arunachal Pradesh, Mizoram, Nagaland, Manipur, Sikkim, Meghalaya, and Tripura)

4. Delivery Expectations & Delays

We do not guarantee exact delivery dates. Delivery timing may vary due to weather, courier disruptions, public holidays, regional restrictions, high demand periods, or occasional technical issues at our printing partner's side.

What we do promise is careful preparation and a strong focus on product quality.

5. Order Tracking & Local Delivery

Courier Shipments: Courier-delivered orders receive tracking information through email, WhatsApp, or both whenever available.

Local Delivery: Orders delivered locally within Chandausi are handled directly by PIXBY and are usually not handled through courier tracking systems.

6. Packaging

Depending on the product type and size, posters may be shipped rolled or flat to help ensure they arrive safely without damage.

7. Lost Packages & Incorrect Shipping Details

Lost Packages: If a shipment is confirmed lost in transit by the courier partner, PIXBY will work with the courier to investigate and determine an appropriate resolution, which may include a replacement or another suitable solution.

Incorrect Shipping Information: Customers are responsible for providing accurate shipping information during checkout. PIXBY cannot guarantee successful delivery if the address or contact information provided is incomplete or incorrect.