Frequently Asked Questions

You can place an order directly through our website or by contacting us on WhatsApp. Simply select your products, share any requirements if needed, and complete the payment process.

If your order hasn't entered printing process yet, we'll do our best to accommodate changes. Contact us as soon as possible after placing your order.

Orders can be cancelled before they enter production or dispatch. Once processing begins, cancellation may not be possible.

You'll receive an order confirmation via email or WhatsApp shortly after your order is successfully placed.

We accept all major payment methods supported by Razorpay, including UPI, debit cards, credit cards, net banking, wallets, and more.

Yes. All payments are processed securely through Razorpay's encrypted payment gateway. PIXBY does not store your payment details.

We currently ship across India only.

Most orders are processed within 1–3 business days. Custom print orders may require additional processing time.

Since all orders are print-on-demand, delivery time depends on the
design, quantity, and location. We process and ship every order as
quickly as possible.

Yes. Tracking details will be shared once your order has been dispatched.

If your order is taking longer than expected, please contact us and we'll help track its status.

If a package is confirmed lost during transit, we'll work with the courier to resolve the issue and arrange a replacement or suitable solution.

Please contact us within 48 hours of delivery and please comply with our return policy. We'll review the case and assist you accordingly.

Returns are accepted only for damaged, defective, incorrect, or eligible products as outlined in our Refund Policy.

Contact us with your order number, issue details, and supporting photos if applicable. We'll guide you through the next steps.

Approved refunds are typically processed within 5–7 business days, depending on your payment provider.

If we've sent the wrong item, contact us immediately. We'll arrange a replacement or appropriate resolution.

We strive to reproduce colours as accurately as possible. However, slight variations may occur due to differences in screen settings, lighting conditions, and printing processes.

Materials vary by product. Specific details can be found on each product page.

Yes. Our posters and bookmarks are designed for regular use and are printed on quality materials for durability and longevity.

Depending on the size and product type, posters may be shipped rolled or flat to ensure they arrive safely.

Unless explicitly mentioned on the product page, frames are not included.

Either contact us via Whatsapp or Refer to Custom Prints page.

We recommend high-quality JPG, PNG, or PDF files for the best printing results. Better the quality of your file, the better will be the results from our side.

For optimal results, we recommend high-resolution files.

Minor adjustments may be possible depending on the request. Contact us before placing your order to discuss any changes.

Custom prints typically require additional production time. Exact timelines may vary depending on the project.

Since custom prints are made specifically for you, they are generally non-returnable and non-refundable unless they arrive damaged or defective.

You can reach us through our Contact page, email, WhatsApp, Instagram, and Live Chat. We'll get back to you as soon as possible.

Yes. We occasionally run special offers, seasonal gift cards, and exclusive discounts for our community.

Subscribe to our newsletter and follow us on Instagram to stay updated on new releases, exclusive offers, and upcoming launches.