Refund policy

Every PIXBY order is personally checked and packed before dispatch. Returns and refunds are limited to genuine issues covered under this policy.

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1. Eligible Cases

We accept replacement, return, or refund requests for the following issues only:

• Damaged products
• Defective products
• Wrong item received
• Missing items
• Confirmed lost shipments

2. Reporting Window & Evidence Requirements

Issues must be reported within 48 hours of delivery.

Please share your order number, a detailed description of the issue, and clear supporting photographs. An unboxing video is strongly recommended for damage or missing-item claims.

3. Damaged, Defective, or Wrong Items

If a product arrives bent, torn, water-damaged, severely misprinted, or otherwise defective, PIXBY will generally provide a replacement. In most situations, customers will not be required to return damaged items.

If we shipped the wrong product, contact us immediately. Depending on the situation, PIXBY may arrange a return, replacement, or another suitable resolution.

4. Lost Packages

If a shipment is confirmed lost in transit by our courier partner, PIXBY will work with the courier to investigate the matter and may offer a replacement, a refund, or another suitable resolution.

5. Non-Returnable Situations

Returns, refunds, or replacements are not accepted in the following circumstances:

• Change of mind
• Ordering mistakes by the customer
• Minor colour variations
• Minor manufacturing variations

6. Custom Orders & Colour Variations

Custom Orders: Products created specifically for a customer are generally non-returnable and non-refundable. Exceptions are made only if the product arrives damaged, defective, or incorrect.

Colour Variations: We strive to produce colours as accurately as possible. However, slight variations may occur due to differences in screen settings, lighting conditions, and printing processes. Such variations are considered normal and do not qualify for refunds or replacements.

7. Return Shipping Costs

If a return is approved due to damage, defect, or an incorrect item sent by PIXBY, we will bear any applicable return shipping costs. Customers will not be charged for approved requests resulting from our error or a verified product issue.

8. Refund Method & Processing Time

Approved refunds will be issued to the original payment method used during checkout. PIXBY does not currently offer Cash on Delivery (COD) orders.

Once approved, refunds are typically processed within 3–7 business days. The exact time for funds to appear in your account depends on your bank, card issuer, UPI provider, or payment gateway.

9. Claim Review Process

PIXBY reserves the right to refuse claims that are submitted late, lack sufficient evidence, involve misuse or negligence, or do not meet the eligibility requirements described in this policy.