Shipping, Returns & Refunds

At present, PIXBY ships across India only. International shipping may be introduced in the future.

Processing times depend on the product ordered, whether the item is custom-made, current order volume, and production schedules.

Typical timelines are:

• Local orders within Chandausi: 1–2 business days
• Standard catalogue products: generally 3–6 business days
• Custom or personalized products: additional time may be required

We prioritize quality and careful production over speed.

Current shipping rates are:

• Free local delivery within Chandausi
• Free shipping on orders above ₹399
• Orders within Uttar Pradesh below ₹399: ₹79 shipping
• Orders outside Uttar Pradesh below ₹399: ₹99 shipping
• Extended Service Areas including: Andaman & Nicobar Islands, Lakshadweep, Ladakh, Arunachal Pradesh, Mizoram, Nagaland, Manipur, Sikkim, Meghalaya and Tripura below ₹399: ₹129 shipping

Applicable shipping charges are shown at checkout before payment is completed.

We do not guarantee exact delivery dates. Delivery timing may vary due to weather, courier disruptions, public holidays, regional restrictions, high demand, and production delays.

What we do promise is careful preparation and a strong focus on product quality.

Courier-delivered orders receive tracking information through email, WhatsApp, or both whenever available.

Orders delivered locally within Chandausi are handled directly by PIXBY and may not include courier tracking updates.

Orders within Chandausi are delivered directly by PIXBY. These orders are usually not handled through courier tracking systems.

Delays may occur due to weather, holidays, courier issues, high demand periods, or occasional technical issues at our printing partner's side.

Depending on the product type and size, posters may be shipped rolled or flat to help ensure they arrive safely.

If a shipment is confirmed lost in transit, PIXBY will work with the courier partner to investigate and determine an appropriate resolution, which may include a replacement or another suitable solution.

Customers are responsible for providing accurate shipping information during checkout. PIXBY cannot guarantee successful delivery if the address or contact information provided is incomplete or incorrect.

• Damaged products
• Defective products
• Wrong item received
• Missing items
• Confirmed lost shipments

Issues must be reported within 48 hours of delivery.

Please share your order number, a description of the issue, and clear supporting photographs. An unboxing video is strongly recommended for damage or missing-item claims.

If a product arrives bent, torn, water-damaged, severely misprinted, or otherwise defective, PIXBY will generally provide a replacement.

In most situations, customers will not be required to return damaged items.

If we shipped the wrong product, contact us immediately. Depending on the situation, PIXBY may arrange a return, replacement, or another suitable resolution.

If a shipment is confirmed lost in transit by the courier partner, PIXBY will work with the courier to investigate the matter.

• Change of mind
• Ordering mistakes by the customer
• Minor colour variations
• Minor manufacturing variations

Products created specifically for a customer are generally non-returnable and non-refundable. Exceptions may be made only if the product arrives damaged, defective, or incorrect.

We strive to produce colours as accurately as possible. However, slight variations may occur due to differences in screen settings, lighting conditions, and printing processes. Such variations are considered normal and do not qualify for refunds, returns, or replacements.

If a return is approved due to damage, defect, or an incorrect item sent by PIXBY, we will bear any applicable return shipping costs. Customers will not be charged for approved return or replacement requests resulting from our error or a verified product issue.

Approved refunds will be issued to the original payment method used during checkout.

PIXBY does not currently offer Cash on Delivery orders.

Once approved, refunds are typically processed within 3–7 business days. The exact time for funds to appear in your account may vary depending on your bank, card issuer, UPI provider, or payment gateway.

PIXBY reserves the right to refuse claims that are submitted late, lack sufficient evidence, involve misuse or negligence, or do not meet the eligibility requirements described in this policy.

Processing times vary depending on the product. Most catalogue products are processed within 3–8 business days.

No. PIXBY currently accepts prepaid orders only.

No. We only accept claims involving damaged, defective, incorrect, or otherwise eligible orders.

Yes. Courier shipments receive tracking information through email or WhatsApp whenever available.

Custom or personalized products are generally non-returnable and non-refundable unless they arrive damaged, defective, or incorrect.

Minor colour differences can occur because screens, lighting, and printing processes do not always display colour identically.